Thank you for reading more about us. We would first like to express that our purpose is to delight you as a customer and provide you with a pleasant experience. Do not hesitate to contact us if you have any questions or feel that something should be done differently. We will 100% do our best to ensure you are satisfied.
- About Hot Woman Clothes
- The company is based in Sweden / Fagersta Municipality.
- If you wish to contact us, send an email to [email protected] with your inquiry and contact details, and we will get back to you shortly.
- VAT registration: SE930617257901
- Ordering
- Once you have completed your order, an order confirmation will be sent to your email address. The confirmation contains all details about the products, prices, billing, and delivery address.
- If there is any error in the order confirmation, you should immediately contact us via email: [email protected].
- Delivery
- Our normal delivery times are 1 working day plus shipping time. Note: Orders placed on weekends will be shipped at the earliest on the following Monday.
- If there are delays in delivery (without us notifying you of a longer delivery time), you should contact us at the email address: [email protected].
- Prices
- All prices in the store are indicated in appropriate currencies. You can choose from different currencies.
- All prices include VAT within the EU.
- All prices are excluding VAT for orders shipped outside the EU.
- We reserve the right to adjust prices due to price changes from the supplier, printing errors in the price list, and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
- Right of Withdrawal
- Complaints and Claims
- We inspect all products before they are sent to you. If the product is still damaged or incorrectly dispatched upon arrival, we undertake to remedy the error free of charge.
- You must always contact us for approval before returning a defective item.
- The complaint should be sent immediately after the defect is discovered with a description of the defect by text and images.
6.1 How to proceed with a complaint? - Any errors and defects should always be reported to [email protected], where you state your name, address, email address, order number, and a clear description of the defect with text and images.
- If we fail to remedy the defect or deliver a similar product, we will refund you for the defective product. We cover the return shipping costs for approved complaints.
- We reserve the right to refuse a complaint if it turns out that the item is not defective.
- Limitation of Liability
- We accept no responsibility for indirect damages that may result from the product.
- We accept no responsibility for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances can include, but are not limited to, labor disputes, fires, wars, government decisions, reduced or non-delivery from the supplier.
- Furthermore, we accept no responsibility for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.
- Product Information
- We reserve the right for any printing errors on this website and the sale of products. We do not guarantee that the images accurately reflect the appearance of the products as a certain color difference may occur depending on the screen, photo quality, and resolution. We always try to expose the products as accurately as possible.
- Information about Cookies
- According to the Electronic Information Act, visitors to a website must be informed about the use of cookies for privacy purposes. The information in the cookie is possible to use to follow a user's browsing. A cookie is a small text file that the website you visit asks to save on your computer to give access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the website of the Swedish Post and Telecom Authority.
- Personal Data
- By shopping at Hot Woman Clothes, you accept our privacy policy and our processing of your personal data. We care about your personal integrity and do not collect more data than necessary to process your order. We never sell or pass on your data to third parties without a legal basis. If you discover that any information is being disseminated, please contact us as soon as possible so that we can address the problem.
- Hot Woman Clothes is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to manage your order and in cases where you have requested newsletters or promotional offers - to customize marketing to your individual needs.
- The information below is a summary of how we, in accordance with the General Data Protection Regulation (GDPR), store and process your data.
- 10.1 What is personal data?
Personal data is any information that can be directly or indirectly attributed to a natural person. - 10.2 What data do we store?
To manage your order and answer questions related to your order (customer service), we store your first name and last name, address, phone number, email address, IP address, and purchase history. - Your data is stored as long as we have a legal basis to process your data, for example, to fulfill the agreement between us or to comply with a legal obligation, for example, under the Accounting Act.
- 10.3 Legal basis
In connection with a purchase, your personal data is processed to fulfill the agreement with you.
Marketing, promotions, and similar mailings occur with your consent. - 10.4 What data is shared and for what purpose?
10.4.1 Payment Provider - When making a purchase, information is shared with our payment provider. The data stored is your first name, last name, address, email address, and phone number. If you choose to pay by invoice, your personal number is also stored by the payment provider. The information is stored to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Payment Methods. - 10.4.2 Shipping Company
To be able to deliver your orders and complete our agreement, we must share specific information with the shipping company. The information shared with the shipping company is your first name, last name, and address details for delivery. The email address and/or phone number may also be shared with the shipping company for notification. - 10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name, and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
We use the newsletter provider to send newsletters. - 10.5 Right of access
You have the right to receive an extract of all information that we have about you. The extract is delivered electronically in a readable format. - 10.6 Right to rectification
You have the right to ask us to update incorrect information or to complete information that is incomplete. - 10.7 Right to be forgotten
You can request that the information we have about you be deleted at any time. There are few exceptions to the right to deletion, such as when it must be retained for us to fulfill a legal obligation (for example, according to the Accounting Act). - 10.8 Data protection officer
Hot Woman Clothes is responsible for storing and processing personal data in the online store and ensures that the rules are followed. We use Quickbutik.com to manage this. - 10.9 How do we protect your personal data?
We use industry standards such as SSL/TLS and one-way hash algorithms to store, process, and communicate sensitive information such as personal data and passwords securely.
We use a Swedish platform, Quickbutik, operated by Quickbutik AB, based in Sweden / Helsingborg.
- Changes to the General Terms and Conditions
- We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The amended terms are considered accepted in connection with orders or visits to the website.
- Dispute and Choice of Law
- In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, arn.se. For residents of another EU country other than Sweden, complaints can be submitted online via the EU Commission's platform for dispute resolution, see http://ec.europa.eu/consumers/odr
- In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
- Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.
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